Política de privacidad

Last updated: November 16, 2025

This Privacy Policy describes how Hemp Nest (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hempnest.shop (the "Site").

 

1. Collecting Personal Information

 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device Information: Examples include version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Order Information: Examples include name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

 

2. How We Use Your Personal Information

 

We use the personal information we collect to provide our services to you, which includes:

  • Product Fulfillment: Processing your payment, shipping your order, and sending you order confirmations and invoices.

  • Communication: Communicating with you regarding your order or customer service inquiries.

  • Risk & Fraud: Screening our orders for potential risk or fraud.

  • Marketing: With your consent, providing you with information or advertising relating to our products (e.g., email newsletters or SMS updates).

 

3. Sharing Personal Information

 

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Compliance with Laws: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

 

4. SMS/MMS Mobile Message Marketing Program Terms

 

If you have opted in to receive SMS/text messages from us (e.g., for order updates or marketing): We respect your privacy. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.

 

5. Age Restriction (Important for CBD/Hemp)

 

Our Site is not intended for individuals under the age of 18 (or 21, depending on your local state laws). We do not knowingly collect personal information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

 

6. Data Retention

 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

7. Changes

 

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

8. Contact Us

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below: